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Shipping & Returns

1. General Enquiry

1.1 When will I receive my delivery?

In the shopping cart, you will receive an Estimated Delivery Date. Please note that this is not a guaranteed delivery date for your order. Some areas may take longer due to the frequency of deliveries to the delivery postcode.


When placing your order, we consider these factors when calculating the Estimated Delivery Date :

  • Order Processing: The amount of time it takes for us to prepare your order for shipping. This typically takes 1 – 2 days however, some orders may ship within as few as 4 hrs and some may take up to 5 days.
  • Transit Time: The amount of time it takes your order to leave our distribution center and arrive at the local delivery carrier.

In cases where we are unable to send out the item due to unforeseeable curcumstances, we will be contacting you via email or a phone call to inform you.


1.2 Who needs to sign for my delivery?

Either you or your representative, that is 18 years of age or older, must be present to receive the merchandise at the agreed upon day and time window. If no one is available to receive the delivery, a re-delivery fee may be applied to your order. This agreement is with you and Red Dot Photo. Neither Red Dot Photo nor the 3rd party Delivery Company that has been contracted by Red Dot Photo to perform the delivery will be held responsible if you decide to hire a 3rd party contractor to accept, receive and sign the handover of items without the notations of visible defects of packaging, damaged items, or missing merchandise.


1.3 What am I responsible for upon delivery?

Please be sure to sign the Delivery Order Note in the presence of the Delivery Company representative to indicate your delivery has been received. Examine your order upon delivery to ensure that there are no visible signs of damaged, missing or incorrect pieces. In the event that there are missing, damaged or incorrect packages, please retain the item(s), indicate the problem on the Delivery Note and contact us at +65 6384 3830 within 48 hours of your delivery. A signed delivery receipt, without notations of missing, damaged or incorrect item(s) represents your acceptance of the complete order in perfect condition. For any other problem with your order, please refer to our return policy. 

2. Shipping Methods

 

Type of shipping

Duration of delivery Tracking number?
Local Standard Postage  5 - 7 working days No
Local Registered Postage   3 - 5 working days Yes
Overseas Register Postage Depending on location Yes*
Fedex Standard Depending on location Yes
Fedex priority Depending on location Yes
Singpost Standard Depending on location Yes
Singpost Priority Depending on location Yes

 

*Only available from Singapore to country's post office.

Disclaimer : Red Dot Photo will not be held responsible for any missing/lost parcels.

 

Return Policy

Return the item in their original packaging within 30 days, together with your receipt for either an exchange or a full refund. Refunds will be issued in the same method of payment as the original payment. Purchases made with cash: a cash refund will be issued. Purchases made with a credit card: credit will issued to the original card. Original card must be presented at time of return. 

Incorrect or damaged items

If you received the wrong product or it was damaged during shipping, please contact Red Dot Photo Customer Service at +65 6384 38380 during our hours of operation, Mon-Fri 10am to 7pm.